Contested Case Hearings Survey

The Administrative Procedures Division (APD) solicits your assistance in evaluating the quality of service that you received during the contested case hearing process. Your comments are important and will help us to provide the best possible service to you and other litigants.
 
1. What type of case did you have?
 
2. What type of hearing was held?
 
3. If hearing was held in person, what city?
 
4. Was the location adequate for your hearing?
Yes
No
 
5. What was the outcome in your case?
 
6. How would you rate the Administrative Judge? Answer all that apply.

1=Excellent 2=Satisfactory 3=Unsatisfactory
1 2 3
The judge was adequately prepared for the hearing and familiar with your file.
The judge adequately explained the hearing procedures.
The judge treated all participants with courtesy and respect.
The judge controlled the hearing in a firm but fair manner.
The judge maintained a professional demeanor.
The judge did not demonstrate favoritism or bias towards either party
The judge demonstrated knowledge of the law and issues in the case.
 
7. How would you rate the Administrative Judge’s Written Decision? Answer all that apply.

1=Excellent 2=Satisfactory 3=Unsatisfactory
1 2 3
The order was clear and understandable.
The order demonstrated that the judge understood the issues in the case.
The order addressed all of the issues in the case.
 
8. How would you rate the APD staff? Answer all that apply.

1=Excellent 2=Satisfactory 3=Unsatisfactory
1 2 3
APD staff members were courteous and helpful.
Your questions were answered promptly.
 
9. Please check the category that best describes you:
 
10. How many hearings have you been involved in with the Administrative Procedures Division in the past 12 months?
 
11. Was the “What if I Represent Myself” guide helpful?
Yes
No
 
12. Was the APD website was useful to you?
Yes
No
 
13. If you would like to note anything that the judge or staff did that was particularly helpful or you have additional comments or concerns, please include them below.