Especially for Libraries

 

Database Vendor Contact Information

If have technical questions or if you experience any difficulty using any of the databases available through TEL, please feel free to contact the vendor directly at the numbers/emails listed below.

 

EBSCO Publishing

Gale

  • Website: support.gale.com
  • Phone: 1-800-877-4253 option 4
  • Email: Gale.TechnicalSupport@cengage.com

LearningExpress:

  • Phone: 1-800-295-9556
  • Email:  libraries@learningexpressllc.com

NewsBank:

           

ProQuest: 

 

Direct URLs for TEL Databases

Direct URL for Gale Databases:
http://infotrac.galegroup.com/itweb/[Group ID]

Example:
http://infotrac.galegroup.com/itweb/tel_k_eahickman  [underscores not spaces]


Direct URL for EBSCO’s Points of View Reference Center:
http://search.ebscohost.com/login.aspx?profile=pov

Direct URL for NewsBank’s Tennessee Newspaper Collection:
http://infoweb.newsbank.com

To go directly to all Tennessee newspapers:
http://infoweb.newsbank.com?db=NEWSBANK&s_sources=cusBucket1

To create links to individual newspapers:
Chattanooga Times-Free Press:  http://infoweb.newsbank.com/?db=ZMFW
The Commercial Appeal:  http://infoweb.newsbank.com?db=CMAB
Knoxville News-Sentinel:  http://infoweb.newsbank.com/?db=KNNB

 

Direct URL for LearningExpress Library:

  • If your library has NOT been setup with IP authentication, you will need to have LearningExpress setup a unique URL for your library. Please contact them at:  LearningExpress: 1-800-295-9556 or libraries@learningexpressllc.com

 

Direct URL for ProQuest’s HeritageQuest Online
www.heritagequestonline.com

 

Marketing Materials

TEL Bookmark

 

EBSCO Marketing Materials

 

PROQUEST Marketing Materials

 

For Your Website

 

 

Register your library for TEL

Participation in the Tennessee Electronic Library is open to all academic libraries (public and private), public libraries, school libraries (private and public), and not-for-profit special libraries. (See note on special libraries, below.)

Your institution and its patrons have access to all of the TEL databases regardless of whether or not your library has “registered” for TEL. Registration benefits your library because it:

  1. Enables your institution to track your usage statistics accurately
  2. Allows your institution to add additional databases from TEL  vendors to which your library subscribes.

 

REGISTRATION STEPS (by Library Type)

Public, Academic, Special Libraries and Private/Independent Schools  Public Schools

STEP 1: Register for Gale Databases

Check to see if your library or school is listed

  1. If your school or library IS NOT listed, please register your institutionIf your library or school IS listed, skip to step 2.

STEP 1: Register for Gale Databases

Check to see if your library or school is listed

  1. If your school or library IS NOT listed, please register your institution
  2. If your library or school IS listed, skip to step 2.
   

STEP 2:  Setup Authentication for EBSCO,
                LearningExpress, ProQuest, and
                Newsbank

STEP 2:   Setup Authentication for EBSCO,
                 LearningExpress, ProQuest, and  
                 Newsbank

  • School District IP addresses are being collected by the TEL Coordinator. SKIP TO STEP 3.
   

STEP 3:   Secure Remote Access Passwords

  • If your library has an EZ-Proxy Server or another method of authentication for your patrons, then you are done – ENJOY TEL!
  • If your library does not user another method of authentication, use the usernames and passwords provided by the TEL Coordinator to distribute to your library patrons – ENJOY TEL!

STEP 3:   Secure Remote Access Passwords

  • Submit a request to the TEL Coordinator at for usernames and passwords to distribute to students, faculty, and staff – ENJOY TEL!

Note About Special Libraries

Upon registration, special libraries must confirm their not-for-profit status by submitting a copy of IRS Form 501(C)(3)OR a copy of their non-profit Charter from the Tennessee
Secretary of State, Corporations Section. Special Libraries within Federal, State, or
Intergovernmental Agencies are exempt from this requirement.

Mail or fax certification to:

TEL Project
Attn: Sue Maszaros
TennesseeState Library & Archives
403 Seventh Avenue North
Nashville, Tennessee37243-0312
Fax (615)-532-9904

Tracking Statistics for Your Library

Note that individual library statistics cannot be compiled for libraries that use the new TEL Portal at this time. Because of the geolocation software, the TEL Portal was setup as the main TEL site and all visits to the site and searches will be counted at the consortial level. Individual library profiles will be built in to the TEL Portal over time (beginning this summer) with the assistance of Auto-Graphics, the vendor for the federated search and geolocation software. Once a library has been setup with a profile, then that library should be able to send patrons through the TEL Portal and track accurate statistics.

In the meantime…

If your library has static IP numbers, you may set up your Web page [or automation system-take this out] with Direct URLS for each TEL database (see Direct URLs above). This will track database usage from within your library.

If your library does not have static IP numbers, some of the database vendors are able to create unique URLs for you library which may be placed on your library’s website. This will help to accurate track databases usage. To find your library’s direct url for the Gale databases go to http://access.gale.com/tel2/ and search for your library. Please contact the other database vendors directly to inquire about unique urls for your library.

Usage Reports

If you are using an access method that allows your library's statistics to be compiled, you can retrieve those statistics every month by going to the database vendors' statistical services Web sites. The following are links to sites where you can find usage reports. If you do not know your username and password information, you will need to contact the vendors (Vendor Contacts).

EBSCO: http://eadmin.ebscohost.com/eadmin/login.aspx

Gale: http://infotrac.galegroup.com/itconfig/tel

HeritageQuest Online:  http://persi.heritagequestonline.com/hqoreports

LearningExpress: http://www.learnatest.com/LearningExpressLibrary/Reports/Home.cfm

NewsBank: http://stats.newsbank.com


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